Payday Claims

How do I know if I have a claim?

Payday loan lenders are legally required to only grant payday loans to people who can afford them. If you can say yes to any of the following statements, there’s a chance that you could be owed compensation:

o You couldn’t afford to make the loan repayments without undue difficulty
o You had to take out additional payday loans in order to repay the interest on the previous loan
o You had a significant amount of debt already prior to taking out the payday loan(s)
o You struggled to pay other bills and direct debits due to the loan repayments
o You were encouraged by the lender to take out additional borrowing

The claims process

We don’t think that claiming compensation needs to be difficult. That’s why we’ve made our claims process as simple and straight forward as possible. All we need from you are a few details to start the claim and our dedicated team of specialists will manage the whole claim process for you.

Step 1 - Complete claim form

Once you fill out your details at the top of the page, you’ll need to complete a short form so we know a bit more about you and your situation. Once you have completed the form, a claim pack will be sent to your email address for you to sign electronically*

*please note, depending on the lenders you select, we may also need to send you a pack out in the post.

Step 2- Claim eligibility check

One of our specialists will review your case and any relevant supporting documents you’ve provided, such as bank statements and credit reports. Once we’re happy we have enough information from you to proceed, we’ll send an official complaint to the lender on your behalf.

Step 3 - Lender decision

We’ll continue to chase your lender until they formally respond to your complaint. Once we receive a decision from them, a member of our team will contact you to discuss the response and provide you with expert advice on what the next steps should be

Step 4 - Negotiation process

Sometimes the lender’s response isn’t always what we hoped for and, with your permission, we may contact the lender with further evidence and a request to change their decision.

Step 5 - Escalate the case

In the event that we’re unable to reach an amicable settlement with the lender, we may choose to escalate the complaint to the Financial Ombudsman Service for them to review your case and the lender’s response.

Step 6 - Compensation pay out

If your case results in a win, we’ll contact the lender to arrange for your compensation to be paid. Shortly after, you’ll receive a copy of our invoice detailing our fee. We work on a strictly no win, no fee* basis so we’ll only charge if your claim is successful.

"Very easy, very helpful and very good!"

- Connor H

"Thank you so much, I am now one step closer to finding my own place to live now, this has helped me so much!”

- Reece H

"Friendly, helpful and realistic staff"

- Tracy E

Generator Studios
Trafalgar Street
Newcastle Upon Tyne
0191 462 3333 is a trading style of Allay Claims Ltd. Allay Claims Ltd. Registered Office: Generator Studios, Trafalgar Street, Newcastle upon Tyne NE1 2LA Tel: 0191 462 0000. Company reg. no: 6836398 | VAT no: 221 656 917. Allay Claims Ltd. is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN: 838865. Copyright © Allay Claims Ltd. All rights reserved.